Problem 1: Can't Receive or Send Messages, Photos, or Videos
Restart your device
Switching a device OFF and ON is the basic and most common troubleshooting technique to any device or app malfunction, this helps to refresh all services required for perfect operation of the application. If the problem persist after restart, then other options can be initiated.
Reset network connection settings
Instant chat/messaging, voice and video calls are made over internet connection, you may not be able to get messages, hear the other party or they may sound broken-up in most cases. The best practice is to ensure that you have a stable internet connection (3G or 4G network is highly recommended for smooth chat experience) by resetting you network settings by the following instructions:
Problem 2: Line Suddenly Crashes
This could be caused by various reasons but first, it’s highly recommended to check your device’s network connectivity. If it’s okay, then restart the phone to refresh all services. If the problem persists, the following will probably help.
OS update
Update the device OS to the latest version as the issue of applications crashing is more likely to occur on older operating systems. To check for recent updates in iOS, simply go to Settings > General > Software Update. This will show up any recent update which has come for the device.
Delete and re-install LINE application
Now, there could be various reasons why this could happen. One of them could be the version of Line app being used. Hence, to resolve this issue, you must update the Line application version to the latest one, which most likely would fix the issue.
Clear cache memory and applications
If there is no enough space in the device, the device might malfunction and cause other applications including Line to crash abruptly. So, check if there is enough cache space left for the device to work properly. Try clearing every unused background data and applications such as messages, images and photos etc. to free more space.
Problem 3: Receive Unknown Login Notification
Login notification is a form of security feature which notifies you that your account has been logged in a particular device and at an actual time. Therefore, if you receive an unknown login notification, it could be caused by a situation where someone else might have access to your email address and password.
Password reset
There is a high possibility of someone else using your account on another device without consent, therefore best solution is to reset your passwords immediately in order to prevent your account from being hacked.
Problem 4: Can't Hear Voice Messages
You may not be able to hear the other party, or their voice messages might sound broken-up if the network signal is weak. Excellent calling experience (both audio and video) on Line app is best enjoyed over a strong network signal, this is why 3G or 4G network is highly recommended.
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Check your device sound settings
Using Line voice and video calls on your device requires certain settings and hardware compliance to enable this functionality. Therefore, if you can’t hear voice messages clearly, you need to check all your devices sound settings.
1. Turn your speaker off and on again, and try adjusting the volume.
2. Turn on "Receive Voice Calls" in LINE.
3. Enable Line to have access to you microphone.
Note: Video calls can only be made on iOS 6.0 or later, Android 2.3 or later, or Windows Phone 8.0 or later.
Update LINE application
App update gives developers the privilege of improving app functionality, fixing bugs, increasing speeding and revamping interface design. There is every possibility that this issue will be fixed by updating your line app directly from the store.
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